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Product Returns

Return / Cancellation Policy

In case of our company’s fault, we fully refund you the shipping cost and the value of your order.

  • If no fault is found from our company, you will get a refund of your products’ value but not the shipping costs, which the client has to pay for them (shipping of initial order and returning costs).
  • Returns will be accepted by arrangement and only in case that the products are unused and in their original state.
  • If the product is returned used, or not in its original packaging, our company will be unable to honor a refund for the merchandise.
  • As soon as your return has been processed by our company, you will receive your refund within 14 days.
  • For a refund, customers must provide us a receipt of our product and information of their bank account.
  • If the product is returned outside of the 14-day return period from the day you receive it or some of the return conditions are not met, our company ippofaes.gr has the right not to accept the products and their replacement.
  • You have to contact us before you proceed to the return process at tel. +306937971879 or via email info@ippofaes.gr
  • The shipping address for returning products is Barbas Philippos – Konitsa – P.C. 44100 Tel. +306937971879

Product Return Procedure / Product Shipping

  • If the customer has contacted ippofaes.gr by phone, then he will have to pack and send the package with the product with the cooperating courier company of Geniki Taxydromiki. You will have to place a note in the package that will inform us about the problem that occurred with the returned product, only if the product meets the return conditions. In case the package arrives, and the return conditions do not apply, the product will not be accepted as explained in detail above. It will be returned to the customer, who will be charged with the shipping costs. Order cancellations You have the choice to cancel the order free of charge, provided that the products have NOT been shipped from our store and within 8 business hours (business hours are considered to be the opening hours of the physical store).